Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- What kind of work does our shop do?
- What if I need business forms, big color prints, or labels?
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- What are the comparative advantages of producing my job on duplicating devices versus producing them on your presses?
- How do I go about getting an estimate from you?
- I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
- What kind of work does our shop do?
Printing Services - From one-color to full-color printing, our shop has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.
Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.
- What if I need business forms, big color prints, or labels?
We produce almost everything in house. We do have a network of production facilities that provide specialty products. If we can produce your job more effectively by utilizing these resources that's what we will do. Just ask!
- How long does it take for you to complete my order?
There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper and faxed or mailed to you.
On multiple color jobs, we can produce a color proof to show you how the different colors will appear.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
- What are the comparative advantages of producing my job on duplicating devices versus producing them on your presses?
The advantages of duplicating devices are best realized on runs of 1000 or less requiring black printing and where a fast turnaround is needed. If the piece included photos or halftone screens the copy quality would be lower than that achieved by the printing process. On longer runs or where multiple colors are desired, as well as when screens or halftones require higher quality, offset printing would be the best alternative. The only disadvantage of the printing process would be the longer production time requirements.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
- I got an estimate from you on the design of my project and showed the design charges as a range. Why can't you tell me exactly how much it will be ahead of time?
We will always give you our best estimate of the amount of time needed to set up your job. The variable aspects of design work include the following:
Are we using clip art images or doing original illustrations?
Do you have a firm layout and are we doing finish work on your layout or are we doing a complete layout from scratch?
Are the elements that you require in your layout simple or complex (overlapping elements requiring trapping, drop shadows, wrapped type, etc.)
If you have furnished your files on disk, are all elements assembled for efficient output or will the file require some troubleshooting?
These variable aspects make it impossible to calculate with certainty exactly how much time will be needed to complete the design phase of your job. If you are working with a fixed budget, let us know how much design time you can afford and we'll let you know what we can accomplish within that budget.
